Shipping Policy

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SHIPPING COSTS

We’ve worked hard to keep shipping simple, affordable and not hidden in our rug prices.

We offer free shipping for purchases over $99* being shipped within the 48 contiguous United States. For rugs priced under $99:

• Under $99 : $9

For rugs being shipped to Alaska, Hawaii or Puerto Rico, and Canada**, pricing tiers will be:

• For rugs priced under $1250: $99 (small pieces and most kilims)
• Between $1251 and $2500: $149 (runners and medium-sized rugs)
• Between $2501 and $5000: $249 (large rugs)
• Over $5001: FREE (oversized, extra-fine rugs and multiple rugs)

*prices indicate the pre-sale and pre-shipping ticket price of the rug.
** Shipments to Yukon, Northwest Territories, and Nunavut will incur a $200 surcharge

INTERNATIONAL SHIPPING

Right now, automatic checkout is only available on orders in the US and Canada. We offer free shipping on rugs over $99 for orders being sent within the 48 contiguous states. We do ship to Hawaii, Alaska, Puerto Rico and Canada, but shipping fees will apply. Once you enter your address, you’ll see the shipping fees in your updated cart. There will be an import duty added to Canadian orders. If you are an INTERNATIONAL customer, you'll need to contact us for calculated shipping rates.

DELIVERY TIME

It will take 1-3 days to prepare your rug for shipment, if it is in stock. If you have ordered a rug that is back-ordered, we will contact you with the expected ship date. Domestic orders to the 48 contiguous states are shipped by ground shipment, and will take between 3-5 business days from time of departure to reach you. Orders to Canada, Alaska, Hawaii and Puerto Rico will take anywhere from 5 to 10 business days to be delivered from time of shipment, and orders to Canada may be delayed by customs processing.